Frequently Asked Questions
Everything you need to know about shopping pre-loved fashion at TORN vintage.
How do you determine the condition of your vintage items?
Each piece undergoes a rigorous inspection. We categorize items as 'Excellent' (no visible flaws), 'Very Good' (minor signs of wear), or 'Good' (visible character marks). Any specific flaws like small pulls or fading are always detailed in the product description and photos.
Are all items authentic?
Yes. Authenticity is our priority. Our team of experts verifies every designer label and vintage piece to ensure you are receiving a genuine item from the era specified.
How does sizing work for vintage clothing?
Vintage sizing often runs smaller than modern standards. To ensure a perfect fit, we provide exact measurements (chest, waist, hips, and length) for every garment. We recommend comparing these measurements to a similar item you already own.
What is your return policy?
We offer a 14-day return window for store credit only, as each item is one-of-a-kind. Items must be returned in the same condition as received with all TORN vintage tags still attached.
How often do you drop new collections?
We release curated 'drops' every Thursday at 6:00 PM EST. Sign up for our newsletter or follow us on social media to get early access previews of our latest finds.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any customs duties or import taxes.